Here’s when Amazon Prime Day 2020 is rumored to take place

Update: May 21, 2020: A new report from The Wall Street Journal claims Amazon Prime Day 2020 will now happen sometime in September. Moving the date two months from its normal July time frame will give Amazon time to set up a system that will allow it to ship a larger variety of products than it currently does, due to the current COVID-19 outbreak. Amazon has not confirmed any Prime Day delay, but it seems likely to do so.

If Amazon Prime Day 2020 does happen in September, it will occur much closer to the traditional holiday shopping season. It will be interesting to see how the retailer markets the shopping event if it pushes back the date to this time frame.


Original story: April 3, 2020: Amazon will likely delay this year’s Prime Day event for at least a month. According to Reuters, Amazon will make this decision in response to the current coronavirus pandemic, postponing the event until August.

The company’s summer shopping sale traditionally takes place in mid-July, but delaying Prime Day will likely lead to massive profit loss. The company expects this decision to cost it $100 million since it will probably have to sell an extra five million devices at discounted prices.

Read also: The best Amazon Prime shows you can stream right now

Last year’s Amazon Prime Day sales eclipsed 2018’s Black Friday and Cyber Monday sales combined. It also led to the two biggest days for Amazon Prime membership sign-ups in the company’s history.

Unfortunately, this Prime Day delay wouldn’t only affect Amazon. Third-party merchants are expected to take a hit too, which pulled in $2 billion in sales during 2019’s Prime Day.

This would be the first time we’ve seen Amazon delay Prime Day since its inception in 2015. The company has yet to make an official announcement and declined to comment when approached by Reuters.

More posts about Amazon

Samsung Galaxy Note 20: Everything we know so far

Samsung’s Galaxy Note series has long been the preferred choice for Android power users. The Galaxy S line, on the other hand, has traditionally appealed more to the masses. Samsung changed that up a bit recently with the Galaxy Note 10, while the top of the line Galaxy S20 Ultra is now a power user’s dream. So, where does that leave the upcoming Galaxy Note 20 line?

As of right now, we’re still in the early days, and we haven’t heard much about the upcoming handset. With that being said, there’s still a bit we know and a lot we can infer.

This is everything we know (or at least think we know) so far about Samsung’s upcoming Galaxy Note 20 series.

Name and release date

Samsung has not confirmed the Galaxy Note 20 moniker, but it’s a safe bet to assume this will be the name of the series’ next iteration. Samsung’s Note and Galaxy lines have mirrored each other pretty closely over the years. Most recently, the Galaxy line name jumped from 10 to 20, so it makes sense the Note line will as well.

We also know that shortly after Samsung released the Galaxy S20 line, the company also released the handsets’ kernel source code. The folks over at XDA Developers scoured the code and found evidence of the Galaxy Note 20 series.

The Galaxy Note 20 series is allegedly on schedule for an August 2020 launch.

XDA found files for three different series in the code: “Project XYZ,” “Project Canvas,” and “Project Winner2.” It notes that Project Canvas is most likely a reference to the Galaxy Note 20 because the name “Project C” was also previously associated with the Note 20. This information is far from a guarantee, but it’s the closest thing we have to verifying the device name.

Samsung will also likely release two variants this year: the Galaxy Note 20 and Galaxy Note 20 Plus. It’s technically possible for the Note line to adopt the new Ultra moniker, but the Plus name is more likely.

As far as the release date is concerned, South Korean publication The Korea Herald recently reported that the Galaxy Note 20 series is on schedule for launch this August. The current coronavirus pandemic has caused several other OEMs to suspend their device launch events recently, but it looks like the Note 20 is too far off to be affected yet. We still think the company will likely announce it via an online event rather than a physical one.

The Korea Herald later reported that the Galaxy Note 20 series launch will be an online event instead of a traditional Unpacked launch. The outlet reiterated the August launch window as well.

Samsung Galaxy Note 20: Design

Roland Quandt (Twitter)
Source: Roland Quandt (Twitter)

An early leak of the upcoming handset’s possible phone case reveals a bit about what we can expect from its design. The leaked photos show what appears to be an inlay mold for the official Samsung Galaxy Note 20 LED View Cover.

Winfuture.de editor Roland Quandt posted the images on his Twitter account, and we can see the front and the back of the inlay. Check them out:

There are a couple of things we can deduce about the handset from these images. First, we have a good idea of what we might expect from the Galaxy Note 20’s camera array. If these leaked images are to be trusted, we can probably expect a robust camera setup similar to what we see on the Galaxy S20 Ultra.

We can also see that the Galaxy Note 20 could possibly move the hardware buttons to the right side of the device. The Galaxy Note 10 was the first Note handset to shift them to the left, but Samsung might take this move back.

Since these photos are just a leak of a possible case mold, we have to take this information with a grain of salt. A lot of things can still change about the handset between now and its official release date, so keep that in mind.

Other than that, we can expect the Galaxy Note 20 to feature several of the line’s staples. It’s safe to assume it will tout an S Pen, a bezel-less design, a glass and metal chassis, and a considerable footprint. We also expect to see two Galaxy Note 20 size variations as we did with the Note 10 series.

Specs and features

As far as specs are concerned, we expect both the Samsung Galaxy Note 20 and Note 20 Plus to feature the latest Snapdragon 865 SoC and 5G connectivity. The previously mentioned Galaxy S20 kernel source code associates the Galaxy Note 20 with “kona,” which is a codename for Qualcomm’s latest chipset. We were already confident the Note 20 would run on the Snapdragon 865 this year, but this just further affirms our expectations.

The code also suggests that only the US variant will feature the Snapdragon SoC. If this is the case, then handsets in other markets will tout Samsung Exynos processors — likely the Exynos 990. This would come as no surprise since the Note 10 also featured the Snapdragon 855 SoC stateside while the rest of the world saw the then-latest Samsung chipset: the Exynos 9825.

Read also: Snapdragon SoC guide: All of Qualcomm’s smartphone processors explained!

We also expect the handset to feature an IP68 water-resistance rating, at least 12GB of RAM, no less than 256GB of internal storage, wireless charging, an in-display fingerprint scanner, and a multi-sensor camera setup. Only the Note 10 Plus featured expandable storage, so at least the Samsung Galaxy Note 20 Plus should see it this year, but hopefully both will.

A recent report from SamMobile suggests the Samsung Galaxy Note 20’s battery capacity will start at 4,000mAh. This would be larger than the standard Galaxy Note 10’s 3,500mAh battery but the same size as the standard Galaxy S20‘s. If this is the case, the Samsung Galaxy Note 20 Plus will feature at least a 4,500mAh battery, but we hope to see a 5,000mAh rating like the Galaxy S20 Ultra.

Unfortunately, Samsung has now done away with the headphone jack on its premium flagship devices, so don’t expect to see a comeback with the Note 20 series.

Price and availability

Credit: David Imel / Android Authority

Samsung’s flagship handsets are some of the most expensive on the market, and the Galaxy Note 20 series will be no different. We haven’t heard any rumored pricing yet, but the company’s previous handset prices can give us an idea of what to expect.

  • Samsung Galaxy Note 10 with 8GB of RAM and 256GB of storage: $949
  • Samsung Galaxy Note 10 5G (Korea only): $1,049
  • Samsung Galaxy Note 10 Plus with 12GB of RAM and 256GB of storage: $1,099
  • Samsung Galaxy Note 10 Plus with 12GB of RAM and 512GB of storage: $1,199
  • Samsung Galaxy Note 10 Plus 5G with 12GB of RAM and 256GB of storage: $1,299
  • Samsung Galaxy Note 10 Plus 5G with 12GB of RAM and 512GB of storage: $1,399

Since the Galaxy Note 20 series will likely come with the Snapdragon 865 SoC, we expect both the standard and plus models to support 5G connectivity. So, if last year’s pricing is anything to go by, both the Galaxy Note 20 and Note 20 Plus could see price tags starting at no less than $1,000.

As far as availability is concerned, you can expect a Samsung Galaxy Note 20 global launch. That means we will most like see it land in the US, Europe, South Korea, and more.


Those are all the details we have on the Samsung Galaxy Note 20 so far! Be sure to bookmark this page and check back often as we will update it with new information as we get our hands on it.

More posts about Samsung

Verizon has the fastest 5G, but there’s a catch

A new survey by OpenSignal has found that Verizon offers the fastest average 5G download speed, and it’s not even close.

The survey of 10 carriers in four countries shows that Verizon offers an average 5G download speed of 506.1Mbps. That’s more than double the speed of second-placed LG U+ in Korea (238Mbps). Check out the chart below.

Source: OpenSignal

OpenSignal

It’s worth noting that Verizon is only using mmWave technology for its 5G network, and this doesn’t have a long reach at all. In fact, OpenSignal also found Verizon users only spend 0.5% of their time connected to 5G, landing in last place.

Source: OpenSignal

OpenSignal

Meanwhile, T-Mobile uses slower sub-6Ghz technology that’s able to travel much further than mmWave. This is reflected in the survey, with T-Mobile users spending the most time connected to 5G (19.8%) but in last place for average 5G download speeds (47Mbps). In fact, those download speeds aren’t much faster than Gigabit LTE.

We’re expecting 5G coverage to only get better of course, boosting the amount of time people spend connected to 5G networks. But I doubt mmWave-only networks will be able to achieve anywhere near the same amount of coverage as sub-6Ghz-only carriers. Still, 4G LTE is plenty fast as a fallback nonetheless.


Want to get your hands on a 5G Verizon smartphone? Here are the best ones available right now.

Is the Verizon plan above not right for you? Here are some other carrier deals you should check out.

More posts about 5G

More evidence emerges for Poco M2 Pro: What is it though?

The Poco F2 Pro broke cover merely two weeks ago and we’re already hearing about another Poco phone in the works. This one is called the Poco M2 Pro and has just made an appearance (h/t: XDA Developers) on the Bluetooth and Wi-Fi certification websites with that very name.

So what do we know about the phone? Well, not much expect for the name and that it’s running MIUI 11. Check out the listings below, courtesy of XDA.

 

It was previously spotted on Xiaomi’s India website, on a page where Xiaomi lists the SAR values of its phones. That Poco M2 Pro listing has since been removed but you can see it in the archived version of the page here.

The device comes with the model number M2003J6CI and as per some XDA tipsters, is codenamed “gram.” The outlet notes that the same code name is also associated with the Redmi Note 9 Pro. This suggests that the Poco M2 Pro could get the same Snapdragon 720G chipset as the Redmi phone. However, this is just conjecture at the moment and the Poco M2 Pro could very well feature a completely different SoC.

Another rebranded Redmi phone?

Poco has been all over the place with its branding. We saw the Redmi K30 launch as the Poco X2 in India and the Redmi K30 Pro as the Poco F2 Pro in Europe. For all we know, the Poco M2 Pro could be another rebranded Redmi phone as that seems to be the strategy Poco is following until now.

We’ll update this article if and when we know more about the Poco M2 Pro. Until then, check out some more Poco news and features in the list below.

Ecwid raises $42M from Morgan Stanley and PeakSpan

In the same week that Facebook announced a redoubled effort to make a bigger mark in e-commerce, one of its long-time partners has closed a large round of funding. Ecwid, the startup that sells e-commerce tools directly and via third parties like Square and Wix, letting businesses build e-commerce experiences on their own websites and apps, as well as via Facebook, Instagram, Amazon, Google, and more, has raised $42 million from Morgan Stanley and PeakSpan Capital.

Notably, now San Diego-based Ecwid had only raised about $6.5 million since 2009, the year it was founded in Russia as a spinout of X-Cart, a previous company founded by the founder and CEO Ruslan Fazylev; and it’s already profitable. So rather than being used to operate, Fazylev said the funding enabled earlier outside investors — Russia’s Runa Capital, iTech from Latvia and the IT-park business incubator from Kazan — cash out, and gives Ecwid funds that it can use both for acquisitions and to continue expanding its platform organically.

Ecwid is in the stable of e-commerce companies that include the likes of Shopify, BigCommerce and WooCommerce, which have seized on the growth of online shopping over the last decade and helped companies that are not digital by nature — specifically small and medium brick-and-mortar businesses — become a part of that digital economy. And to underscore that low barrier to entry, its pricing starts at free to enable shopping on a website covering 10 or fewer products. (Further priced tiers include the ability to integrate with Facebook and other sites, as well as sell more items, apply more analytics and so on.)

That mandate and opportunity to provide analogue SMBs a route to the next generation of shopping has taken on a new dimension in the last few months. Authorities in many jurisdictions have closed down brick-and-mortar establishments and offices, and restricted day-to-day movement and contact between people in an attempt to slow down the spread of the COVID-19 pandemic.

In other words, if e-commerce has been a long-term growth opportunity with upside for those that cared to invest in it, overnight it became a must-have for any small business that wanted to continue to operate through and after this health crisis.

Just as we’ve seen that trend play out for Shopify (whose share price has been on a roll), Fazylev said that Ecwid, too, has had a big boost. Ironically all that activity started after it closed the round (which was raised before COVID-19 really hit).

“The moment we signed the term sheet, things started to go really crazy,” he said. “Overnight, demand tripled because SMBs were under immense pressure to transition to online ordering. We at Ecwid are not worried about the Walmarts of the world but about the small guys and making it super easy for them. And so demand went through the roof.” Transaction volume between March and April grew by 50% and to meet demand.

Even before that, Ecwid was an under-the-radar success, which is why PeakSpan and Morgan Stanley came knocking.  Even if it’s not the 300% growth of the last couple of months, 2019 saw sign-ups double on the platform with a Net Promoter Score of above 60. (Fazylev said Ecwid lives and dies by its Net Promoter Score so he’s especially proud of this above-average figure.)

And in addition to its direct-to-SMB offering, it white labels through a number of popular channels like Wix, GoDaddy and Square. Together, there are some 1.5 million SMBs across 175 countries (and 54 languages) using its e-commerce rails. This might actually have been one reason why it wasn’t a part of the Facebook Shops news: it’s quietly enabling an army of competitors. But to be very clear, when I asked about the omission, Fazylev said he was stumped by it himself.

PeakSpan Capital Co-Founder and Managing Partner Phil Dur, and Pete Chung, Managing Director and Head of Morgan Stanley Expansion Capital, are both joining the board as part of this round.

“Covid-19 is reinforcing what we already knew: e-commerce is vital, and it’s available to even the smallest of merchants now with Ecwid’s free tools that even novice Internet users can adopt quickly,” said Dur, in a statement. “We have been watching Ecwid for many years.The company’s impressive capital efficiency and very strong long-term market opportunity made it an easy decision for us to partner with them during this next phase of growth.”

“Ecwid is truly helping its customers make the most of e-commerce enablement at a time when their traditional retail businesses have been disrupted so dramatically,” said Chung, in a statement. “Ruslan is an e-commerce visionary who has built a team and beloved solution that allows any mom-and-pop shop to embrace the online world,  dramatically expanding their revenue and market potential.”

What airport security looks like if you fly during the pandemic

As segments of the country begin the process of reopening, many antsy Americans are no doubt itching to travel during the Memorial Day weekend. With the holiday fast approaching, the TSA is outlining new security measures for those flying during the pandemic.

Some have already been in place amid limited flight schedules, and, for the most part, the rules are similar to those that have been implemented across most of the country. Agents will encourage travelers to practice social distancing and wear facial protection, for instance.

Many others are simply in place to expedite the process as much as possible and help avoid contact between agents and passengers. Travelers will be required to keep boarding passes on their person, rather than handing them to the TSA officer doing the checking. They’ll have to scan it themselves and then hold it up for the agent to see.

Food needs to be placed in a clear plastic bag, separated from the rest of their carry-on luggage, so the TSA doesn’t have to rifle through their belongs. There’s also an exception for hand sanitizer now. Per the agency:

In response to COVID-19, TSA is allowing one liquid hand sanitizer container, up to 12 ounces per passenger, in carry-on bags. Passengers are required to remove the hand sanitizer from the carry-on bag before being submitted for X-ray screening. If a bag is found to contain a prohibited item, passengers may be directed to return to the divestiture table outside of security with their carry-on bags to remove the item and dispose of the item.

The changes are fairly simple, but frankly, traveling sounds like a nightmare at the moment. In addition to all the concerns around sitting in an enclosed flying metal tube with passengers that may be infected with a highly contagious virus, security may well be a giant pain, even with relatively reduced travel numbers. There are a number of extra security steps, a focus on social distancing and reduction in available security lanes.

You’ve heard it before, but unless you absolutely need to travel, consider staying at home for the sake of yourself and others.

Create a 90-day timeline after fundraising to strengthen investor-founder ties

As the coronavirus pandemic has disrupted the nature of businesses and the way we work, it’s making even more clear how important communication is when it comes to effective collaboration.

I’ve been reflecting on this a lot, particularly with regard to building great relationships between founders and investors, because we’ve recently closed a number of new deals and are continuing to meet new founders. As this new reality has caused me to re-evaluate my “typical” post-investment playbook, it begs the question: What does building a productive relationship post-close look like now and in more ordinary times?

I always tell founders that as a board member, my goal is to earn the right to be their first phone call in good times and especially bad, and that I also want to be able to proactively pitch both in times of crisis and when it’s business as usual. I know that there’s a fine line between an investor being helpful and being a tax, though, but this onboarding can help reduce the risk that it’s the latter. This is a two-way street, of course, but the better established this process is, the faster valuable contributions can happen.

Here’s where I’d start.

The first 30 days

Forming a new board and onboarding investors is similar to launching a team, and there’s plenty of research that shows that the way you approach this launch period is important for long-term success.

First, you’ll want to align with investors on update and sync cadence — and start implementing it. It’s a good idea to plan on regular email updates on a monthly basis leading up to the first board meeting, with the goal of getting new board member(s) up to speed so they can provide value and be helpful.

I appreciate seeing high-level metric updates as well as a few bullets on what is going well and what is not, and what is top of mind for the CEO. This might include new executives joining the ranks, new marketing activities or product planning and updates on key KPIs. For big milestones like a major launch or impactful competitive moves, or in extraordinary circumstances, like the coronavirus pandemic, it’s good hygiene to do more ad hoc updates.

The Webby Awards polish up their gallery of internet history

The winners of the Webby Awards were announced earlier this week, and anyone visiting the Webby website to browse the winning work might have noticed that it has gotten a fresh look.

The awards’ executive director Claire Graves told me that while the existing gallery was already “a source of inspiration for anyone who wants to create award-winning digital work,” the site was last redesigned five years ago. So it was time to rethink things, resulting in the launch of a new Webby Gallery + Index

After all, the Webbys are continually expanding into new categories, like podcasts — as Graves put it, “We’ve expanded as the internet has expanded to honor things that are created on the internet” — and she wanted the gallery to fully showcase all that work.

The gallery also presents a tour of internet history, as much of the winning work (like a digital ad campaign) might not be available anywhere else online. So rather than just presenting the winners from a specific year, Graves wanted visitors to be able to see how digital advertising and other creative work has evolved over time.

The new gallery was created by branding and design agency Basic (naturally, a Webby winner itself), whose CEO Matt Faulk described the awards as “the pinnacle of what we do.” He added that his goal for the project was to turn the gallery into “a more robust research tool and define a new kind of design language and system for the Webbys brand.”

So the new site supports things like listening to podcasts and playing games, while also making it easy to browse by category, to search for all the work by a specific brand or company and to filter based on things like year (it goes back to the first Webby Awards in 1997) and award level.

Not every winning work is currently viewable in the gallery, but Graves said her team is talking to past winners and the larger Webby community about filling in the gaps.

“We want this to be the one real resource to connect the dots between those media types, to see what’s best across the breadth of the internet,” she said.

Beware mega-unicorn paper valuations

Hello and welcome back to our regular morning look at private companies, public markets and the gray space in between.

There’s a famous old post going around Twitter this week by entrepreneur and developer David Heinemeier Hansson (@DHH). DHH is a critic of certain elements of the startup world, especially wild valuations. This entry from him is, in my view, a classic of the genre.

The post in question is titled “Facebook is not worth $33,000,000,000,” and was written back in 2010.

You can already imagine who might find the post irksome — namely folks who are in the business of putting capital into high-growth companies. This sort of snark, though not precisely recent, is a good example of how posts like the Facebook entry are read on Twitter.

If you take a moment to actually read DHH’s blog, however, you’ll find that the first part of his argument is that selling a minute slice of a company at a high price, thus “revaluing” the company at a new, stratospheric valuation, is a little silly. DHH didn’t like that by selling a few percentage points of itself, Facebook’s worth was pegged at $33 billion. We’ve seen some similarly-small-dollar, high-valuation rounds recently that could be scooted into the same bucket.

It’s a somewhat fair point.

But what struck me this morning while re-reading the DHH piece was that his second two points are useful rubrics for framing the modern, post-unicorn era. DHH wrote that profits matter, companies are ultimately valued on them, and that companies that don’t scale financial results as they add customers (or users) aren’t great.

Boulder Care opioid treatment platform picks up traction during coronavirus

With the regulations around telehealth changing rapidly during the COVID-19 pandemic, an opioid treatment platform with a digital component is finally finding a strong market foothold after facing a mountain of regulatory hurdles.

Boulder Care was founded by Stephanie Papes, a former associate at Apple Tree Partners. She first became interested in opioid treatment after facilitating the firm’s financing round with an organization called CleanSlate Addiction Centers, which focused on in-person treatment for opioid and alcohol addiction.

There are several options when it comes to opioid addiction treatment. A common one is replacement therapy via methadone, an opioid, which relieves the symptoms of withdrawal while blocking the high that comes from use of heroine and other narcotic pain relievers. There’s also in-patient treatment, which usually comes with strict rules around the use of drugs and sometimes even legal addictive substances like nicotine, with a very low-tolerance policy for relapses.

In-patient treatment is usually expensive and not often covered by insurance, and asks patients to go cold turkey. Methadone, on the other hand, requires patients to come to a clinic at least once every day. Not only does that make it difficult to live a normal life, but these clinics are often targeted by drug dealers to poach clients.

Boulder Care looks at a different approach that uses a combination of telehealth services and a prescription drug called Buprenorphine (brand name: Suboxone).

Alongside a greater risk of contracting COVID-19, and having a more severe experience of the disease than those without addiction, addicts are also at a greater risk of overdose or continued use of opioids due to social distancing and increased anxiety and stress, two huge contributing factors to addiction, according to an article published by Harvard.

Boulder Care uses telehealth to offer patients a comprehensive recovery plan, including clinician support (for medical and medication needs), a peer coach (who has lived experience with addiction and can help talk through challenges and issues) and a care advocate (who helps with administrative needs around care and insurance coverage).

“It’s not 100% abstinence-only right away,” said Papes. “It’s a journey, and every incremental step and savings for the health system is good for the individual. The work that we do, just by building that trust with our participants, telling them ‘we value you, whether or not you’re using substances, and we’re not going to kick you out of the program for having an unexpected test result on your on your drug test or telling us that you use methamphetamine.’ There are a lot of policies in some of these programs that just continue to put people in harm’s way. So residential facilities will say you can’t be here for your heroin addiction if you’re smoking cigarettes, and they’ll truly discharge you from the program if you smoke. It’s not beneficial for anyone. So, we have this clinical philosophy, it’s really important, and it’s all about unconditional support.”

One of the big challenges for Boulder Care and opioid treatment organizations across the country is the regulatory limits on prescribing Buprenorphine. Buprenorphine is an opioid partial agonist, which means it produces euphoric effects and respiratory depression at low to moderate doses. However, these effects are much weaker than a full opioid agonist like heroine or methadone.

Buprenorphine also greatly weakens the effects of withdrawal, allowing patients to try to stabilize their life and achieve a healthier lifestyle.

Unlike methadone, Buprenorphine can be prescribed by a doctor for use at home, rather than making a trip to a clinic, where patients must be examined and drug tested before they can take their dose. However, there are regulatory limits on doctors around the number of people they can prescribe Buprenorphine to in a given time period, and doctors must also pay to get training and a license to prescribe the drug.

According to Papes, this means 80% of the country who could benefit from a Buprenorphine prescription can’t get it. In fact, a HuffPost analysis showed that even if all the doctors who are licensed to prescribe Buprenorphine did so at the maximum rate in 2012, more than half of Americans suffering from opioid addiction still couldn’t get access to the drug.

Part of the reason that prescribing Buprenorphine has such strict limitations comes down to stigma, with many believing in the long-held misconception that replacing one drug for another isn’t the answer, and that abstinence is simply a challenge of mental willpower, negating the fact that addiction is a disease.

There’s no doubt about the potential efficacy of Buprenorphine. In 1995, France allowed any doctor to prescribe Buprenorphine without special licensing or training. About 10x the number of addicted patients began receiving medication-assisted treatments, cutting overdoses by nearly 80% in four years, according to the Atlantic.

Another requirement around the prescription of Buprenorphine is that the patient had to have at least one in-person visit with the doctor before they could get access to the medication.

That visit could be someone coming into a clinic or facility seeking to change their own life proactively. It could also be at the emergency room when someone is brought in for an overdose.

“It’s very challenging when someone has a tiny window in which they’re feeling like they’re ready for change, and you have to coordinate with another facility in order to get them into your care,” explained Papes.

During this national health emergency, that requirement has been waived, allowing for doctors to prescribe this medication without an in-person meeting with the patient. This is a huge boost for Boulder Care, which runs its business entirely via telehealth.

Since the start of March 2020, the company has seen 130% week-over-week increase in weekly inquiries from potential patients, and new patient enrollments is up 32%. During COVID-19, any patient who is uninsured or under-insured can get services from Boulder for free.

Boulder recently partnered with Premera Blue Cross, an insurance plan in the Pacific Northwest, to provide zero cost share options for virtual substance use disorder treatment, which will give 2.3 million customers access to Boulder Care through at least June 30. Cost shares will be waived for all patients seeking medically necessary telehealth treatment.

Alongside revamping the way patients receive treatment for substance use disorders, Boulder is also looking to change the payment model. Traditionally, the healthcare system remunerates providers based on admissions (and often, readmissions) without focusing on outcomes. Meanwhile, outpatient fee-for-service reimburses for clinical visits and drug-testing, rather than peer recovery coaching, 24/7 text messaging and same-day access, a few of the things that contribute to successful outcomes outside of clinical treatment.

Boulder partners with paying entities for “bundled” services, charging a flat rate per patient without focusing on the volume of procedures. The hope, according to Papes, is to “realign incentives and tie payment to accountability for meaningful outcomes.”

Boulder Care has raised more than $10 million with investment from Tusk Venture Partners, who led the Series A, among others.